Category
Hardware
Desktop Support Engineer
Career Overview
A desktop support engineer's job is to solve the technical problems of a computer user. His/Her job is to make the user comfortable, and as the use of computers grows, the positions requiring this expertise will also grow.
Education
This job requires the assembly and installation of desktops, keeping all systems up to date with patches and security fixes, and helping end-users do their job more efficiently.
Important Qualities
The other duties of a desktop engineer are (when new software or IT regulations come to a company) training the end-user, or implementing the strategy and making users comfortable with the technology. This job can be complex or relaxed at times. Imagine that suddenly the entire network of computers is down. There should be an immediate and well-informed decision to fix the network. On the other hand, if every thing is going smoothly then you would probably be on Facebook. Likewise, the CEO or MD of the company may have some problem with their laptop. You could be talking and trying to solve the problems of the person who is in the highest position of the company. So, excellent communication skills, along with sound technical knowledge, is a must to constantly thrive and move to higher positions.
Job Duties
- Oversee and update assigned support service requests.
- Setup desktop computers and peripherals and test network connections.
- Install and test desktop software applications and internet browsers.
- Test computers to ensure proper functioning of computer systems.
- Train end users on usage of computer hardware and software.
- Extend computer support for systems’ software and hardware.
Job Levels
- Level 1 is Trainee. At this level engineers has to perform some simple jobs like installing and operating system, helping users and other easier jobs like assembling computer.
- Level 2 is of Desktop Engineer. They are involved in keeping the computer network upto date with essential patches, perform small tasks on server and interact with various vendors.
- Level 3 is of the System Administrator. They are the lead engineer. They are responsible for everything related to computers and the network. They mainly involves performing tasks on the server, interaction with other department or updating the entire network with critical changes.
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